AML Statement on Staff Training and Development
AML has embarked on a very ambitious 2025-2030 Strategic Business Plan Framework which is sought to grow her business and improve efficiencies. One of the key components of this plan is enhancing employees and customers engagement to drive high productivity.
From that understanding, AML set two weeks (26th August to 7th September) as staff Training and Development weeks. During this time staff attended various courses such as Presentation and Sales Skills by James Mwang’amba, Applied Emotional Intelligence and Leading with Emotional Intelligence which was conducted by Impact Academy (Zuhura Muro), Credit Risk Management by Andulile Mwakalyelye and Workplace Emergency Preparedness by Dr.Benedict Msangi.
In today’s ever-changing market, the importance of on-the-job training has never been greater. We believe that training is a foundational step to ensure employees can do their jobs correctly and efficiently. It’s also a way to keep employees abreast of the latest and key industry information, trends and best practices for their roles. A high-quality, comprehensive training programme provides employees with a better understanding of organization’s processes, procedures and goals. It also provides them with the knowledge and skills they need to be effective in their roles. Researchers suggest that Organizations that invest in employee training experience 11% greater profitability than organizations that don’t.
On 19th August 2024, we conducted a prior training conference in which all staff, management and training facilitators came together to discuss the expectation of the company’s 2025-2030 strategic intents.
During that session we touched base on the following areas:
- Company’s ambitions and achievements by mid-2024 as well as challenges behind and ahead of us.
- Q1 and Q2 2024 Audit findings.
- Training needs assessment report conducted by Dr. Momanyi.
- Customer satisfaction survey results in which Professor Kakoko presented feedback from 200 AML clients. We noted from the presentation that the clients are telling us loud and clear that “I am very happy with your services but save me money, save me time and make my life easier”.
All of these combined with other practices and emerging risks in the financial industry formed inputs to the training sessions and will positively impact the company’s culture as it improves job satisfaction, engagement and retention.
Management has higher expectations that staff benefited themselves from the opportunity. The industry is becoming too demanding in terms of skills set and efficiencies and the only way to get it better day after day is through learning. Staff are therefore encouraged to review their personal development plan to strengthen their learning capacity and reflect upon their own learning and achievement. This is a core learning process, required throughout employment and continuing professional development contexts.
After the training week, AML will continue to support the staff through coaching, especially for those that are behind their annual targets. We believe this week will go a long way in helping employees develop the skills they need for their jobs today, as well as tomorrow.
